I wrote a long, extremely negative review, and the owner called me and explained his position. While I don't agree, and still feel the customer service aspect of their business is terrible, I added a star back. I am not sure who is right; there can often be gray areas in mechanical issues. Unfortunately, I cannot get a clear answer to the mechanical issues; but I do know they need to treat their customers better. It doesn't matter how knowledgeable you are if the customer leaves feeling like they were mistreated and condescended to. A bit of respect and explanation can go a long way. EDIT2: A thing I forgot to note: when the owner called to explain, he began this long rant about a million things and would not let me talk at all. At one point, I put the phone down on the table and walked away and timed it: 3 minutes later he was still ranting at me. Furthermore, my vehicle is finally fixed, and they found the source of all the problems -- a wiring harness had shorted out and burned up. So the $5000 in repairs recommended by Dan's would've 1) added back a part that does nothing but cause problems and was only there to satisfy federal regulators, and 2) wouldn't have solved the real problem which was a burned up wiring harness that was causing all the other symptoms. By walking away, I saved thousands of dollars. Photo: not fuel injectors, not $5000.
Hi Mr. Blaskowski, I am really sorry we did not meet all of your expectations and I want to thank you for taking the time to let us know where we fell short. While we try to schedule vehicles in advance and try to stay to each customer's allotted time, things happen where we are delayed and/or held up on a vehicle which may have taken longer than we anticipated. I am also sorry you did not receive outstanding customer service which we we pride ourselves on trying to be the best we can be. In regards to your other concern, with our repair facility being a Federal Department of Transportation licensed DOT Inspection station (for heavy duty trucks and trailers) and also a Texas State Emissions Testing and Repair facility, we are obligated to abide by all Federal regulations concerning emission devices which are installed on vehicles. It is our policy to make sure all vehicles that were originally equipped with emission devices remain installed on these vehicles as to meet Federal guidelines, and when we encounter vehicles with these devices removed or "deleted", we will estimate putting it back to OEM condition any time there are diagnostic trouble codes relating to these devices. Again, thank you for taking the time to write a review so we can continually monitor ourselves and improve on our customer relations.
- Dan’s Auto and Truck Repair