5

Very clean and professional automotive shop!very friendly staff I would recommend highly

5

Dans auto and truck is the best shop around! Went there the other day and was taken care of very well! I will continue to use these guys from now on! The staff was very knowledgeable and allowed me to get a better understanding on what was going on with my vehicle.

5

Good people. Fine place. Have used them a number of times. Always good work.

5

Been using Dans Auto and Truck for years! Truly a great place to take your vehicles and very trust worthy people. They bring you in with open arms and take care of you every step of the way! I own a 2011 f250 and they have takin care of it since day one!

1

As a customer I expect an honest service as advertised by a company... Dan's Auto is not honest in the slightest way. A wrecker took my truck there after breaking down in Arlington. They never once said it was going to cost money to figure out what was wrong with my truck but ended up charging me close to $300 just to get my pickup. When they finally sent me an estimate they stated my ecm computer was out the cost yo fix my truck: 3-5 grand... I took the truck back home to a trusted shop near my hometown in Stephenville Texas. While loading my truck Dan himself was entirely rude to my grandfather an elderly man of 70 years and my innapropriate to my girlfriend and I. When I got the estimate from my trusted local service provider I was informed that the only thing wrong was my batteries needed replaced and the line to my electric fuel pump had been disconnected. They tried to trick me into paying a substantial amount of money for a job that should have been no more than $200. Dan's advertises that they're Diesel specialists so there is no excuse as to the mis diagnosis on my pickup by that much. When confronted after I learned of they're attempts to swindle me they refused to refund my money and the main office man, Gilly asked if I had enemies... I guess Dan's is the only enemy I can think of. Please do not go here for your repairs or any other reason. This place is dishonest.

We pride ourselves on professional work ethics, customer service and diagnostics, so we find it very troubling to hear your concerns. When I saw your review, I immediately called you but I did not get an answer or a call back from the message I left on your machine. Therefore, while I appreciate you expressing your concerns and writing your review, I feel it necessary to address a few things we find troubling about your complaint. In looking back at your repair order, we estimated and suggested the batteries you stated in your review, however, you chose to decline to repair them. A concern I do have as well, is the amount of time that has elapsed since your vehicle was here at our facility. Our records indicate your vehicle was here in November of 2016, therefore you can appreciate us questioning why it took over 7 months for you to request a refund of a diagnostic fee after such a long period of time has elapsed, and choose to wait until now to write a review. Ultimately, your satisfaction is our overall concern, therefore I welcome the opportunity to discuss this with you in detail. Please contact me directly at 817-548-8373 so we may work out these issues in an amicable manner.

- Dan’s Auto and Truck Repair
1

As a customer I expect an honest service as advertised by a company... Dan's Auto is not honest in the slightest way. A wrecker took my truck there after breaking down in Arlington. They never once said it was going to cost money to figure out what was wrong with my truck but ended up charging me close to $300 just to get my pickup. When they finally sent me an estimate they stated my ecm computer was out; the cost to fix my truck: 3-5 grand... I took the truck back home to a trusted shop near my hometown in Stephenville Texas. While loading my truck Dan himself was entirely rude to my grandfather an elderly man of 70 years and innapropriate to my girlfriend and I. When I got the estimate from my trusted local service provider I was informed that the only thing wrong was my batteries needed replaced and the line to my electric fuel pump had been disconnected. They tried to trick me into paying a substantial amount of money for a job that should have been no more than $200. Dan's advertises that they're Diesel specialists so there is no excuse as to the mis-diagnosis on my pickup by that much. When confronted, after I learned of they're attempts to swindle me, they refused to refund my money and the main office man, Gilly asked if I had enemies... I guess Dan's is the only enemy I can think of. Please do not go here for your repairs or any other reason. This place is dishonest.

5

Great service and super friendly staff!! Will be taking my vehicles to them for repairs from now on. Highly recommend!

2

I wrote a long, extremely negative review, and the owner called me and explained his position. While I don't agree, and still feel the customer service aspect of their business is terrible, I added a star back. I am not sure who is right; there can often be gray areas in mechanical issues. Unfortunately, I cannot get a clear answer to the mechanical issues; but I do know they need to treat their customers better. It doesn't matter how knowledgeable you are if the customer leaves feeling like they were mistreated and condescended to. A bit of respect and explanation can go a long way. EDIT2: A thing I forgot to note: when the owner called to explain, he began this long rant about a million things and would not let me talk at all. At one point, I put the phone down on the table and walked away and timed it: 3 minutes later he was still ranting at me. Furthermore, my vehicle is finally fixed, and they found the source of all the problems -- a wiring harness had shorted out and burned up. So the $5000 in repairs recommended by Dan's would've 1) added back a part that does nothing but cause problems and was only there to satisfy federal regulators, and 2) wouldn't have solved the real problem which was a burned up wiring harness that was causing all the other symptoms. By walking away, I saved thousands of dollars. Photo: not fuel injectors, not $5000.

Hi Mr. Blaskowski, I am really sorry we did not meet all of your expectations and I want to thank you for taking the time to let us know where we fell short. While we try to schedule vehicles in advance and try to stay to each customer's allotted time, things happen where we are delayed and/or held up on a vehicle which may have taken longer than we anticipated. I am also sorry you did not receive outstanding customer service which we we pride ourselves on trying to be the best we can be. In regards to your other concern, with our repair facility being a Federal Department of Transportation licensed DOT Inspection station (for heavy duty trucks and trailers) and also a Texas State Emissions Testing and Repair facility, we are obligated to abide by all Federal regulations concerning emission devices which are installed on vehicles. It is our policy to make sure all vehicles that were originally equipped with emission devices remain installed on these vehicles as to meet Federal guidelines, and when we encounter vehicles with these devices removed or "deleted", we will estimate putting it back to OEM condition any time there are diagnostic trouble codes relating to these devices. Again, thank you for taking the time to write a review so we can continually monitor ourselves and improve on our customer relations.

- Dan’s Auto and Truck Repair
4.5

Courteous personnel, prompt service repairs, fair prices. Will gladly use them again should the need arise.

5

Great Service! Dan was very personal and professional. My truck was repaired in record time and the customer service was impeccable!

Thank you so much for taking the time to send in a review, we really appreciate it.

- Dan’s Auto and Truck Repair
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